How do you find time to stay on top of the latest retail headlines? And how do you separate the hot takes from the hot air when it comes to driving operational agility and supporting your frontline workforce? We can help. AxoniCom RETAIL is the half-day virtual event that’s bringing together L&D, HR and Operational leaders to explore the trends, truths and transformations affecting retail right now.
Top-of-mind topics. To-the-point sessions. All in under three hours.
Flex, influence, impress. Reinventing the associate’s role to drive retail agility through 2022 and beyond.
In this keynote, Jordan, currently the Founder and CEO of Tomorrow Retail Consulting, will discuss the most potent challenges retailers are facing and share how work on the frontlines is changing to keep up. Jordan’s keynote will be followed by a short Q&A with Axonify co-founder and CRO, Christine Tutssel, to unpack some of the key things retail leaders should be thinking about when it comes to safeguarding their agility for the future.
Understanding the realities, risks and rewards of BYOD
In this session, Jennifer Baker, Director of Learning & Development North America from a leading footwear retailer, is sharing her organization’s journey to embracing BYOD. She’ll share insights on how she worked with legal to mitigate risk, the impact of BYOD on employee engagement and the benefits the sneaker and apparel brand achieved by being able to reach 44,000+ team members around the globe with communications and daily training on their own mobile devices.
How to take care of retail managers so they can take care of your frontline workers
Retail managers’ plates aren’t full—they’re overflowing! They’ve had to be everything to everyone for the past two years. They’ve implemented new business practices. They’ve taken on extra hours to close staffing gaps. They’ve dealt with challenging customers during supply chain disruptions. They’ve physically and emotionally counseled drained team members. It’s no wonder managers report higher burnout rates than individual contributors. Yet your business relies on their ability to simultaneously manage their operations and lead their teams. Do your managers have the knowledge, skills and tools needed to strike this balance? Join a panel of retail HR leaders from Ashley Stewart, Dollar General and MOHR Retail as they rethink manager enablement and explore modern strategies for improving leadership behaviors, building bench strength and driving frontline performance.
From de-escalations to delivering delight: the role of the associate in driving conversions
In 2022, consumers are excited about shopping in-store once again. But their return to brick-and-mortar is accompanied by dramatic changes in behaviors and expectations around what the in-store experience should be like—with personalized, fast and frictionless topping the wish-list. In this session, Aston Moss, General Manager, Human Resources at New Zealand retail giant Briscoe Group will be sitting down with author, publisher and retail consultant Miya Knights to explore how the rules have changed around what turns store visitors into paying customers.
Frontline digital transformation: How tech is elevating the retail employee experience
Technology is forever changing the way people shop. Handheld devices help store associates pick orders for delivery and curbside pickup. Self-service and sensors allow customers to skip the checkout line. Drones and automated vehicles add speed and consistency to the last mile. But it's not just the customer experience that’s being transformed by modern technology. Retailers are also applying new digital tools to radically improve the employee experience. Join a panel of retail technology experts from Zebra Technologies and BI WORLDWIDE as they share proven practices for applying technology to make frontline work more efficient, engaging and rewarding. They’ll explore digital tactics that enable retailers to improve their frontline execution and drive business results.
Founder and CEO
Tomorrow Retail Consulting
Retail technology analyst, editor, author and consultant
Vice-President of Human Resources
Sr Director, Training and Development
Mary Beth Garcia
General Manager Human Resources
Executive Vice President, CSO
Retail Industry Principal
VP of Consulting Services and Strategic Partnerships
Director, Learning and Development - North America